OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
67 ratings and 39 comments received in the last 90 days.
07 June 2025
All suoer
Response from JKC
Thank you! Niall MacFlynn - Head of Business
23 May 2025
From the friendly, knowledgeable sales (Thomas Barkley at JKC), to the quick supply of my wanted car, the process was perfect.
Response from JKC
Delighted to hear you had an excellent experience and Thomas looked after you well...welcome to JKC! Niall MacFlynn - Head of Business
10 May 2025
Every thing was perfect and very professionally explained
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
29 April 2025
Thomas at JKC was friendly and attentive from the moment we walked in the door until the day we picked up our mini. Kept in touch throughout the intervening weeks
Response from JKC
Really pleased to hear that Thomas delivered an excellent customer experience. At JKC, our excellent staff really do make the difference - and in Thomas we have one of the best! Niall MacFlynn - Head of Business
13 April 2025
Smooth and easy process. Knowledgeable and friendly staff.
Response from JKC
Delighted to hear the team delivered a great experience...welcome to JKC! Niall MacFlynn - Head of Business
04 April 2025
Our sales person Thomas was very helpful with regular contact before the delivery date and was more than efficient with the delivery of my new car on the day of the handover.
Response from JKC
Pleased to hear Thomas looked after you so well...a very valued member of our MINI team who really knows how to look after the customer! Niall MacFlynn - Head of Business
03 April 2025
The Team, ably led by David McKelvey, were attentive from start to finish, took time with us and no question was treated as a stupid question - they answered them all.
Response from JKC
Delighted to hear David and his team delivered an excellent customer experience! Niall MacFlynn - Head of Business
29 March 2025
The entire process was first class and delighted with my new mini
Response from JKC
Pleased to hear everything went smoothly and you are enjoying your New MINI! Niall MacFlynn - Head of Business
21 March 2025
Extremely helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
03 June 2025
I am made to feel a valued customer
Response from JKC
Our teams work really hard to deliver a personal service - so it's lovely to receive your comment...thank you! Niall MacFlynn - Head of Business
31 May 2025
Only thing is no provision of curtesy car but this could not be helped by the company
Response from JKC
Apologies for the courtesy car issue with Enterprise, which we have fed back to MINI (UK). Thank you for taking my call to discuss your experience...pleased to hear the team at JKC did everything they could to assist! Niall MacFlynn - Head of Business
28 May 2025
Very friendly and helpful staff, and lovely clean and warm waiting area, plus they always offer you tea or coffee.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
26 May 2025
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Response from JKC
Thank you for your 5 Star Rating! Niall MacFlynn - Head of Business
25 May 2025
Answer as above
Response from JKC
Thank you! Niall MacFlynn - Head of Business
25 May 2025
Never had attention to detail such as this
Response from JKC
That's great to hear...welcome to JKC! Niall MacFlynn - Head of Business
24 May 2025
Was carried out a their usual high standard
Response from JKC
Pleased to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
22 May 2025
Always looked after well
Response from JKC
That's lovely to hear...thank you for letting us know! Niall MacFlynn - Head of Business
21 May 2025
The service was amazing as always. The staff at JKC are friendly and helpful, nothing is ever too much trouble.
Response from JKC
Your kind words and positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
19 May 2025
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Response from JKC
Thank you for your 5 Star rating! Niall MacFlynn - Head of Business
08 June 2025
Staff member Thomas Barkley has always been so helpful when I am changing my mini and it's great to have someone who can advise and listen to my needs for my new car.
Response from JKC
Your kind words regarding Thomas are very much appreciated. At JKC our people really do make the difference - and in Thomas we have one of the best! Niall MacFlynn - Head of Business