OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
39 ratings and 28 comments received in the last 90 days.
21 December 2025
Great customer service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
18 December 2025
Very satisfied. Thomas was friendly & very knowledgeable & showed great patience dealing with me.
Response from JKC
Delighted to hear Thomas delivered a 5 Star experience...welcome to JKC! Niall MacFlynn - Head of Business
14 December 2025
The experience was excellent, friendly and informative.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
09 December 2025
Very satisfied with the overall experience
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
04 January 2026
Very friendly and professional at the same time treating me as customer with utmost respect.
Response from JKC
Delighted to hear the team looked after you so well! Niall MacFlynn - Head of Business
29 December 2025
Service team very helpful and flexible. On time and theyknew I needed away by a certain time.
Response from JKC
Great to hear the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
21 December 2025
I was able to book my appointment easily. The car was ready in good time and the service agent was efficient and informative.
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
16 December 2025
Very thorough check and reporting process.
Response from JKC
Pleased to hear everything went smoothly! Niall MacFlynn - Head of Business
15 December 2025
Bad things: pointless phonecall from JKC to say I was in a queue to have the car returned and it could take a couple of days. When I was eventually contacted the next day they had my name and details wrong.
Response from JKC
I'm very sorry to receive your comments - but understand that our Service Manager has been in touch to discuss your feedback in more detail. We apologise for the poor communication you received from MINI Emergency Services once your car was ready to be returned. Niall MacFlynn - Head of Business
04 December 2025
One couldn't give any other answer
Response from JKC
That's great to know...thank you! Niall MacFlynn - Head of Business
04 December 2025
Getting my car serviced at JKC Mini is always a pleasure They get the job done Oh & the added bonus of a nice clean car, when you pick it up
Response from JKC
Thank you for your kind & positive feedback...delighted to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
30 November 2025
See abovr
Response from JKC
Thank you! Niall MacFlynn - Head of Business
25 November 2025
Friendly staff greeting me even at 8.30 am. Service completed & any querys answered.
Response from JKC
Pleased to hear the team gave you a warm welcome! Niall MacFlynn - Head of Business
24 November 2025
Very well looked after and everything done within agreed timeframe.
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
FIND JKC.
Address
- 113 Ballycastle Road, Coleraine, Northern Ireland, BT52 2DZ
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02870 355 555
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
Address
- 113 Ballycastle Road, Coleraine, Northern Ireland, BT52 2DZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02894 080 043
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
11 January 2026
Stephen listemed to me amd gave me options pf several cars that met my needs. Explained costs and I was under no pressure to buy on the spot.
Response from JKC
Delighted to hear Stephen delivered a 5 Star experience! Niall MacFlynn - Head of Business