OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
63 ratings and 47 comments received in the last 90 days.
25 March 2026
Throughout the whole process Thomas the sales executive was exceptionally helpful, patient and thorough. He made the whole experience so easy.
Response from JKC
Pleased to hear Thomas looked after you so well...at JKC, our people really do make the difference! Niall MacFlynn - Head of Business
18 March 2026
Excellent customer service from all the JKC MINI team!
Response from JKC
Delighted to hear our excellent team looked after you so well! Niall MacFlynn - Head of Business
12 March 2026
Thomas made the whole experience easy and enjoyable when purchasing my mini countryman and the handover too, very happy ??
Response from JKC
Great to hear Thomas delivered a fantastic experience...at JKC, our excellent people really do make the difference! Niall MacFlynn - Head of Business
02 February 2026
Very helpful sales rep, explained the process of picking up the car and displayed all the features
Response from JKC
Delighted to hear you enjoyed a 5 Star experience...welcome to JKC! Niall MacFlynn - Head of Business
26 January 2026
Very happy
Response from JKC
That's great to hear! Niall MacFlynn - Head of Business
16 January 2026
Thomas was very helpful and took time to explain all the questions l asked him.
Response from JKC
Pleased to hear Thomas delivered a 5 Star experience! Niall MacFlynn - Head of Business
14 January 2026
I feel privileged to have been in contact with Stephen Chambers from JKC as my guide of everything in relation to paper work - he was very courteous and helpful and nothing was a problem.
Response from JKC
Thank you for your very kind feedback in regard to Stephen, who is a wonderful asset to our MINI team and really knows how to deliver an incredible customer experience! Niall MacFlynn - Head of Business
08 April 2026
Prompt and efficient service - pleasant staff, keeping us informed of situation regarding repair
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
07 April 2026
Zara was very helpful.
Response from JKC
Thank you for your kind words....pleased to hear Zara delivered a great experience! Niall MacFlynn - Head of Business
01 April 2026
All good
Response from JKC
That's what we like to hear...thank you! Niall MacFlynn - Head of Business
30 March 2026
JKC are simply excellent!! They arranged for a driver (Glen) to collect my car, do the necessary work and return it the next day, a round trip of nearly 100 miles, I was delighted.
Response from JKC
Thank you for your kind & positive feedback...delighted to hear Glen & the team delivered a 5 Star experience! Niall MacFlynn - Head of Business
29 March 2026
Jkc are the best and you always receive a pleasant friendly welcome
Response from JKC
That's so kind of you...thank you! Niall MacFlynn - Head of Business
25 March 2026
Kind, helpful and courteous service from everyone I dealt with. Nothing was too much trouble.
Response from JKC
Thank you so much for your kind & positive feedback! Niall MacFlynn - Head of Business
22 March 2026
All staff were friendly and helpful.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
19 March 2026
All went well
Response from JKC
That's good to hear! Niall MacFlynn - Head of Business
16 March 2026
Excellent service
Response from JKC
Thank you! Niall MacFlynn - Head of Business
16 March 2026
Great communication from Gareth throughout the process.
Response from JKC
Great to hear Gareth looked after you well! Niall MacFlynn - Head of Business
FIND JKC.
Address
- 113 Ballycastle Road, Coleraine, Northern Ireland, BT52 2DZ
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02870 355 555
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
Address
- 1-9 Millburn Road, Coleraine, Northern Ireland, BT52 1QS
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02870 355 555
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
26 March 2026
Completely satisfied. The sale and purchase of the new vehicle was expertly handled by Thomas and the handover and quality of the car is tremendous. This is the 4th vehicle purchased from Thomas and JKC and we will return.
Response from JKC
Delighted to hear Thomas delivered a 5 Star experience - thank you for your continued loyalty to both JKC and the MINI brand! Niall MacFlynn - Head of Business