OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
64 ratings and 43 comments received in the last 90 days.
04 April 2025
Our sales person Thomas was very helpful with regular contact before the delivery date and was more than efficient with the delivery of my new car on the day of the handover.
Response from JKC
Pleased to hear Thomas looked after you so well...a very valued member of our MINI team who really knows how to look after the customer! Niall MacFlynn - Head of Business
03 April 2025
The Team, ably led by David McKelvey, were attentive from start to finish, took time with us and no question was treated as a stupid question - they answered them all.
Response from JKC
Delighted to hear David and his team delivered an excellent customer experience! Niall MacFlynn - Head of Business
29 March 2025
The entire process was first class and delighted with my new mini
Response from JKC
Pleased to hear everything went smoothly and you are enjoying your New MINI! Niall MacFlynn - Head of Business
21 March 2025
Extremely helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
19 March 2025
Could not have been any better.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
02 March 2025
I was given a thorough explanation of how the car operated
Response from JKC
Pleased to hear our MINI Genius gave you all the time you needed to ensure you & your New MINI were ready for the road! Niall MacFlynn - Head of Business
28 February 2025
Completely satisfied and the staff kept me up to date on everything
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
27 February 2025
Because I was spoken to the first time I entered the show room and made feel very welcome. My daughter visited Belfast 3 times and no one spoke to her until she went with her dad despite have the money to buy on outright
Response from JKC
Thank you choosing your New MINI from JKC...we really appreciate your business! Niall MacFlynn - Head of Business
26 February 2025
I was well satisfied and really enjoyed my experience with purchasing my new car.
Response from JKC
Pleased to hear the team delivered a 5 Star Experience! Niall MacFlynn - Head of Business
13 April 2025
Repairs were carried out quickly and I was kept informed.
Response from JKC
Pleased to hear the team looked after well throughout your visit! Niall MacFlynn - Head of Business
13 April 2025
Lovely video
Response from JKC
Thank you...great to hear you enjoyed it! Niall MacFlynn - Head of Business
08 April 2025
As above.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 April 2025
As above, staff lovely, always a pleasure to deal with
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
01 April 2025
Jamie kept in touch and updated me from start to finish. Gareth gave a great handover when I collected the car.
Response from JKC
Delighted to hear both Jamie & Gareth looked after you well! Niall MacFlynn - Head of Business
01 April 2025
They send a video of your car. Ring serviced
Response from JKC
Pleased to hear the team kept you fully updated during your visit! Niall MacFlynn - Head of Business
31 March 2025
Great service
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
30 March 2025
Everything was conducted with courtesy and professionalism. I was provided with a courtesy-car. I was provided by a video of the inspection and my car was returned promptly next day. Super service.
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
28 March 2025
All of the staff we dealt with at JKC were extremely professional and very easy to talk to.
Response from JKC
Thank you for your kind words regarding our staff...delighted to hear they all looked after you so well! Niall MacFlynn - Head of Business
25 March 2025
Excellent customer service
Response from JKC
Thank you for your positive feedback! Niall MacFlynn - Head of Business
13 April 2025
Smooth and easy process. Knowledgeable and friendly staff.
Response from JKC
Delighted to hear the team delivered a great experience...welcome to JKC! Niall MacFlynn - Head of Business