OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
48 ratings and 36 comments received in the last 90 days.
16 January 2026
Thomas was very helpful and took time to explain all the questions l asked him.
Response from JKC
Pleased to hear Thomas delivered a 5 Star experience! Niall MacFlynn - Head of Business
14 January 2026
I feel privileged to have been in contact with Stephen Chambers from JKC as my guide of everything in relation to paper work - he was very courteous and helpful and nothing was a problem.
Response from JKC
Thank you for your very kind feedback in regard to Stephen, who is a wonderful asset to our MINI team and really knows how to deliver an incredible customer experience! Niall MacFlynn - Head of Business
11 January 2026
Stephen listemed to me amd gave me options pf several cars that met my needs. Explained costs and I was under no pressure to buy on the spot.
Response from JKC
Delighted to hear Stephen delivered a 5 Star experience! Niall MacFlynn - Head of Business
21 December 2025
Great customer service.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
18 December 2025
Very satisfied. Thomas was friendly & very knowledgeable & showed great patience dealing with me.
Response from JKC
Delighted to hear Thomas delivered a 5 Star experience...welcome to JKC! Niall MacFlynn - Head of Business
14 December 2025
The experience was excellent, friendly and informative.
Response from JKC
Your kind & positive feedback is very much appreciated...thank you! Niall MacFlynn - Head of Business
09 December 2025
Very satisfied with the overall experience
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
01 February 2026
Staff very helpful and pleasant. I was kept updated
Response from JKC
Pleased to hear you enjoyed a 5 Star experience! Niall MacFlynn - Head of Business
01 February 2026
On time .answered all my questions , checked everything and washed the car afterwards
Response from JKC
Delighted to hear the team looked after you so well! Niall MacFlynn - Head of Business
29 January 2026
Staff very professional and respectful.
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
28 January 2026
Staff friendly and helpful.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
27 January 2026
Car serviced and washed with valet good service
Response from JKC
Pleased to hear the team looked after you - and your MINI - so well! Niall MacFlynn - Head of Business
24 January 2026
Helpful lovely staff !
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
22 January 2026
Based on customer service I was disappointed. No tea/coffee offered while I waited. When handed loan car salesman literally got out of the car and left me to it. The car was a completely different model to what I am used to.
Response from JKC
We are so sorry to receive your comments. I understand our Aftersales Manager has been in touch to offer his personal apologies and discuss your feedback in more detail. Niall MacFlynn - Head of Business
20 January 2026
As per usual, JKC always know how to treat me with there professionalism, kindness, and they know how to look after me. The staff are so friendly and whenever I arrive I know that I am very welcomed to be there.
Response from JKC
Delighted to hear the team are consistently looking after you so well...thank you so much for your positive feedback! Niall MacFlynn - Head of Business
19 January 2026
The staff are always extremely helpful and professional
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
18 January 2026
From checking in to picking the car up everything was easy
Response from JKC
That's great to hear...thank you for letting us know! Niall MacFlynn - Head of Business
FIND JKC.
Address
- 113 Ballycastle Road, Coleraine, Northern Ireland, BT52 2DZ
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02870 355 555
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
Address
- 113 Ballycastle Road, Coleraine, Northern Ireland, BT52 2DZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 02894 080 043
Coleraine as well as surrounding areas including Ballymoney, Ballycastle, Portrush and Castlederg
26 January 2026
Very happy
Response from JKC
That's great to hear! Niall MacFlynn - Head of Business