OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
77 ratings and 47 comments received in the last 90 days.
27 July 2024
thomas was helpful informative but not pushy.
Response from JKC
Pleased to hear Thomas delivered a great experience! Niall MacFlynn - Head of Business
04 July 2024
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Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 July 2024
Thomas was very knowledgeable in the product and answered all my queries
Response from JKC
Delighted to hear Thomas looked after you well...a top man! Niall MacFlynn - Head of Business
03 July 2024
Very friendly and knowledgeable.
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business
03 July 2024
Staff are always courteous and very friendly
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
14 September 2024
My handbrake not a tight as it was before recall service. Not a big problem just a bit annoying as was quite tight before. Gave super service with courtesy car
11 September 2024
Good VIP treatment. Making a coffee for you is a nice touch
Response from JKC
Delighted to hear our wonderful team delivered a 5 Star Experience! Niall MacFlynn - Head of Business
09 September 2024
A warrant fault and it was completely resolved
Response from JKC
Delighted to hear the team looked after you well! Niall MacFlynn - Head of Business
05 September 2024
Very satisfied.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
04 September 2024
I had an incredible experience with JKC. They looked after me when other Mini service centres weren't interested and provided such a positive experience.
Response from JKC
Delighted to hear the team looked after you well...welcome to JKC! Niall MacFlynn - Head of Business
31 August 2024
Comfortable waiting area. Professional staff.at reception Knowledgeable mechanics
Response from JKC
Pleased to hear you had a great experience! Niall MacFlynn - Head of Business
29 August 2024
Service was outstanding as usual. They always keep me informed when checking the car and provide a great handover.
Response from JKC
Thank you! Your kind & positive feedback is very much appreciated. Niall MacFlynn - Head of Business
29 August 2024
Great service. Staff very good at keeping me updated.
Response from JKC
Delighted to hear the team looked after you well throughout your visit! Niall MacFlynn - Head of Business
25 August 2024
As always, my needs were addressed immediately - with everything explained at each step, including issues emerging, potential cost implications etc.
Response from JKC
Delighted to hear the team are consistently looking after you well! Niall MacFlynn - Head of Business
23 August 2024
As always - first class service.
Response from JKC
That's great to hear. Thank you for your continued support - it's very much appreciated! Niall MacFlynn - Head of Business
04 August 2024
They were very good going through everything with me and also to come back in a few weeks if there's anything u need to go over . Always here for u
Response from JKC
Delighted to hear the team delivered a bespoke, 5 Star experience! Niall MacFlynn - Head of Business