OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
78 ratings and 39 comments received in the last 90 days.
28 September 2023
Staff were so helpful and took us through every step from purchase to delivery
Response from JKC
Delighted to hear the MINI team delivered a 5 Star experience! Niall MacFlynn - Head of Business
05 September 2023
The sales rep was courteous and very helpful.
Response from JKC
Delighted to hear you were well looked after during your purchase! Niall MacFlynn - Head of Business
01 September 2023
I haven't a single negative thing to say
Response from JKC
That's great - and exactly what we like to hear...thank you! Niall MacFlynn - Head of Business
28 August 2023
Easy process from start to finish
Response from JKC
That's great to hear...and exactly how it should be - thank you! Niall MacFlynn - Head of Business
28 August 2023
Everything was professional
Response from JKC
I'm delighted to hear that...thank you! Niall MacFlynn - Head of Business
27 August 2023
The car had arrived quicker than expected & the car garage let me know as soon as they knew this
Response from JKC
Really pleased to hear the team were able to bring your delivery date forward and get you behind the wheel of your New MINI that little bit sooner...enjoy! Niall MacFlynn - Head of Business
26 August 2023
Given an appointment time. Had the salesman's complete attention during the period. He knew the product and was friendly throughout
Response from JKC
Delighted to hear you enjoyed a personal, bespoke purchasing experience...welcome to JKC! Niall MacFlynn - Head of Business
22 August 2023
I order a new mini copper s with Stephen a few mouths ago the customer service was great . Thanks JKC mini.
Response from JKC
Delighted to hear Stephen looked after you well...thank you for the business and we hope you enjoy your New MINI! Niall MacFlynn - Head of Business
17 August 2023
Stephen Chambers (JKC COLERAINE) was wonderful in doing all the background work for me during an extremely stressful and busy family time for me. He made changing my car so easy. Personal contact is so important.
Response from JKC
Delighted to hear Stephen provided a personal, bespoke service that took your personal situation into account. That's how we look after the customer at JKC! Niall MacFlynn - Head of Business
02 October 2023
Always give absolutely great service and help
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
26 September 2023
All work was carried out to the highest standards!
Response from JKC
Thank you. I'm pleased to hear the team did a great job! Niall MacFlynn - Head of Business
21 September 2023
Gareth was brilliant.
Response from JKC
Delighted to hear Gareth looked after you so well...thank you! Niall MacFlynn - Head of Business
17 September 2023
Service is always great
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
14 September 2023
1st class service from Stephen Hyndman!
Response from JKC
Thank you for your kind & positive feedback regarding Stephen - a top man and an incredible asset to the team at JKC! Niall MacFlynn - Head of Business
13 September 2023
Helpful with clear feedback.
Response from JKC
Great to hear the team looked after you well! Niall MacFlynn - Head of Business
11 September 2023
First time that I have used JKC but it performed exactly as I would expect from a BMW / Mini dealership
Response from JKC
Delighted to hear your first visit to JKC was so good...we look forward to welcoming you again! Niall MacFlynn - Head of Business
11 September 2023
JKC were very professional and friendly and treated me very well
Response from JKC
Thank you... I'm really pleased to hear the team looked after you so well! Niall MacFlynn - Head of Business
09 September 2023
I was welcomed on arrival and soon received an inspection video from the technician. I was phoned at 12.50 to say the car was ready and I arrived at 1.50. Unfortunately, I sat for 20 minutes before being called and received no apology for the delay.
Response from JKC
Sincere apologies for the delay incurred on the day of your visit - and thank you for taking my call to discuss your feedback. As a result, we have reviewed our processes to ensure a much slicker experience going forward. Delighted to hear everything else regarding your visit was first class! Niall MacFlynn - Head of Business
02 September 2023
Great as usual
Response from JKC
That's very kind of you...thank you! Niall MacFlynn - Head of Business
03 October 2023
Thomas Bartley (salesman) couldn't have been more helpful
Response from JKC
Delighted to hear Thomas looked after you so well...a top man! Niall MacFlynn - Head of Business