OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
73 ratings and 51 comments received in the last 90 days.
31 March 2024
Professional start to finish but with a smile
Response from JKC
Delighted to hear you had a great experience! Niall MacFlynn - Head of Business
26 March 2024
Super efficient
Response from JKC
Thank you! Niall MacFlynn - Head of Business
15 March 2024
Treated with respect. Treated Courteously. Questions answered thoroughly . Time given freely to answer queries without being made to feel rushed. All personnel involved with my purchase were exemplary in their assistance of my purchase .
Response from JKC
Your kind & positive feedback is gratefully received and very much appreciated...thank you! Niall MacFlynn - Head of Business
13 March 2024
Very easy to deal with, straight to the point and responded within a timely manner! Would definitely be back!
Response from JKC
Delighted to hear you had a great experience...welcome to JKC! Niall MacFlynn - Head of Business
28 February 2024
Efficient service and communication from Thomas and Jason at JKC Mini, Coleraine. They answered all my queries in a prompt and professional manner.
Response from JKC
Delighted to hear that Thomas & Jason delivered a 5 Star Experience - 2 top men! Niall MacFlynn - Head of Business
28 February 2024
This was such an easy exchange with lots of support and advice from staff and continuous updates from order until delivery.
Response from JKC
Delighted to hear everything went smoothly and the team looked after you so well from start to finish! Niall MacFlynn - Head of Business
23 February 2024
Give a tour of the mini
Response from JKC
Pleased to hear the team gave you a detailed handover - enjoy your New MINI! Niall MacFlynn - Head of Business
23 February 2024
Stephen was excellent professional and not pushy
Response from JKC
Thank you for your kind words regarding Stephen...a top man! Niall MacFlynn - Head of Business
22 February 2024
Thomas at JKC Coleraine was excellent - everything went exactly according to plan,
Response from JKC
Delighted to receive your kind & positive feedback regarding Thomas - a fantastic ambassador for both JKC and the MINI brand! Niall MacFlynn - Head of Business
18 April 2024
I'm 110% happy with JKC from the moment of telephone call enquiry about a part not working in my car to the full experience of getting it right was spot-on! Couldn't ask for any better staff - they were brilliant.
Response from JKC
Delighted to receive your kind & positive feedback regarding our staff - a fantastic team who will always go above and beyond to deliver the best customer experience! Niall MacFlynn - Head of Business
16 April 2024
I could not be more dissatisfied with JKC. My experience was appalling, after being assured my "approved used" mini was perfect I have had issues for the entire 3 years I have owned the car only to be fobbed off and not given answers.
Response from JKC
I'm really sorry to read your comments - and to hear of the issues you've been having. I understand our Aftersales Manager has since been in touch to discuss the detail behind your feedback - and a positive way forward has now been mutually agreed. Niall MacFlynn - Head of Business
14 April 2024
DID THE JOB WELL
Response from JKC
Thank you! Niall MacFlynn - Head of Business
11 April 2024
Best Mini dealership I have used
Response from JKC
Now that's quite a statement...thank you! Niall MacFlynn - Head of Business
10 April 2024
Thomas and David have really been more like real good friends to me over the years I have been dealing with JKC mini
Response from JKC
Lovely to read your comment. Delighted to hear Thomas & David are looking you well! Niall MacFlynn - Head of Business
08 April 2024
Lack of communication with me. I did not know where my car had been taken to. Slow to repair, never returned calls & staff not fully informed of process or customer expectations when using Mini Assistance. I rely on this service if broken down
Response from JKC
Sincere apologies for the poor level of service from MINI Roadside Assist on this occasion. I understand our Service Manager has been in touch to acknowledge your feedback. Delighted to hear the staff at JKC did the best they could to get your MINI back on the road promptly! Niall MacFlynn - Head of Business
05 April 2024
Excellent communication throughout
Response from JKC
That's great to hear...and so important - thank you! Niall MacFlynn - Head of Business
05 April 2024
The best dealership
Response from JKC
That's quite a statement - thank you! Niall MacFlynn - Head of Business
28 March 2024
Courteous check in. Informed of process and a cup of tea while waiting
Response from JKC
Delighted to hear the team looked after you well during your visit! Niall MacFlynn - Head of Business
24 March 2024
Great service, kept well informed. Staff very pleasant.
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
11 April 2024
JKC MINI had the new car in stock and so I was able to see it on the day I inquired about it. I rate JKC MINI very highly and Stephen Chambers could not have been more helpful during my purchase and collection of the car.
Response from JKC
Delighted to hear you enjoyed a premium experience at JKC and Stephen looked after you well! Niall MacFlynn - Head of Business